Is it SLA or SLO?

By |2021-06-15T14:23:47-07:00April 12th, 2021|Operational Excellence|

In my mind, all service agreements are SLAs. Don't call them SLOs. What are SLAs? SLAs, or Service Level Commitments, are measuring a commitment to a given level of reliability and performance. In software terms, SLAs are usually described by commitments given to customers on the availability and operational readiness of a software application or